Frequently Asked Questions
When will my order ship?
Hard Jewelry orders ship out the same day if the order is placed during business hours Monday through Friday before 2:00pm PST. Orders placed outside of that time frame will be processed the following business day. New Collection Releases or Holiday Sales Events can significantly increase our teams processing times with orders that chose free First Class tier shipping.
Typical Shipping Times
- FIRST CLASS: Arrives in 2 to 5 business days from order date.
- PRIORITY MAIL: Arrives in 1 to 3 business days from departure.
- INTERNATIONAL SHIPPING: Arrives in 1 to 3 weeks depending on your country's national postal service provider’s capabilities. (Canada typically 1 to 2 weeks)
Drop/Holiday Event Shipping Times
- FIRST CLASS: Ships within 2 to 8 business days and arrives in 2 to 5 business days from departure.
- PRIORITY MAIL: Ships within 1 business day and arrives in 1 to 3 business days from departure.
- INTERNATIONAL SHIPPING: Ships within 2 to 8 business days and arrives in 1 to 3 weeks from departure. (Canada typically 1 to 2 weeks)
Why haven’t I gotten an order confirmation email?
There’s two possible reasons why someone wouldn’t receive an order confirmation immediately after checking out. Most commonly it would be a typo when entering your information. Or the Auto-Fill feature input an email address you don’t use often or for shopping online. In either case, you can use the website Contact Form to send us your order number and correct email address. Our team will be ready to resend the confirmation for you.
Why have I gotten an order confirmation email but no shipping confirmation yet?
You will receive a tracking link via email as soon as our team creates a shipping label to get your order into transit. During peak seasons such as a new drop date or holiday sale our processing times are increased and can take anywhere from 2 to 8 business days before receiving tracking. You may have an existing tracking link that hasn’t populated with information as well, which is subject to the same processing times during peak season.
Do you accept returns for exchanges or refunds?
Absolutely! We love to make sure our beloved supporters are left with jewelry that fits properly so they can drip confidently. Use our Contact Form to reach our team and quickly initiate that easy process! Below you’ll find our guidelines regarding all situations you may find yourself in.
You must use a bubble wrap mailer to ship your jewelry in order to prevent all damage in transit. Any jewelry severely damaged in transit due to very poor packaging will automatically void all arrangements made prior to shipment. No exceptions.
My tracking link says my order was delivered but I can’t find it. What should I do?
It is extremely common for the USPS to accidentally deliver mail to neighboring addresses, just by one or two houses/units in most cases. You should check up with them to see if they've gotten any black mailers with your name on it! Also checking your local USPS center with tracking number in hand could yield a lost package. If the parcel is around, they will be able to easily find it. These mix ups happen all the time and we answer these types of questions everyday. If your search is unsuccessful please reach out immediately, bringing us up to speed via the Contact Form.
My order’s tracking hasn’t moved in a while, what’s going on?
Once an order is in transit, it is USPS’s responsibility to ensure your package gets scanned at each checkpoint. A new checkpoint can take multiple business days to populate in some cases. Especially with orders leaving United States borders! If you feel as though an order has been lost in transit by USPS after 7 business days of no movement on tracking, contact us immediately though the Contact Form so we can look into it ourselves!