Black Friday PT 2 Shipping Rates:

View Our Drop Roadmap HERE :)

  • PRIORITY SHIPPING: 3 - 5 Business Days
  • EXPEDITED SHIPPING: 6 - 12 Business Days
  • FREE SHIPPING: 15 - 21 Business Days
  • INTERNATIONAL SHIPPING: 15 - 24 Business Days

  

Standard Shipping Rates:

  • PRIORITY SHIPPING: Ships within 1 - 3 Business Days   
  • FREE SHIPPING: Ships within 5 - 7 Business Days
  • INTERNATIONAL SHIPPING: Ships within 3 - 5 Business Days and delivers within 1 week of arriving in your country (7 - 14 Business Days)

Current Email Response Times:

Our current email response times are at 2 - 3 Business Days 

 **Subject to fluctuation. Reach out directly for more information**
 
 

Current Countries We Ship To:

United States, Canada, Australia, New Zealand, Germany, United Kingdom, Sweden, Switzerland, Argentina, Austria, Bahamas, Belgium, Colombia, Costa Rica, Croatia, Denmark, Dominican Republic, El Salvador, Finland, Greece, Guatemala, Hungary, Iceland, India, Ireland, Italy, Jamaica, Japan, Malaysia, Nepal, Netherlands, Norway, Panama, Peru, Philippines, Poland, Portugal, South Korea, Spain, Taiwan, Thailand, Vietnam

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What are your holidays?

  • Category:
  • General FAQ

Hard Jewelry does not work on the following holidays:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Juneteenth
  • 4th of July
  • November 1st (after Halloween)
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

I received a damaged, defective, missing or incorrect product. What should I do?

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  • General FAQ

Please contact our customer service team at: Support@hardjewelry.com or through the Contact Us form on our website to receive assistance. We would be happy to arrange an exchange, replacement, or store credit if necessary!

Can I return my product for an exchange or refund?

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  • General FAQ

For body jewelry:

  • Yes you can, however they would need to be unused for sanitation purposes. We accept a return for refund on unused earrings or other unused body jewelry if you request your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you request your exchange within 15 days of receiving your purchase!

For all other jewelry:

  • Yes you can! We accept a return for refund on rings, chains, and pendants if you request your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you request your exchange within within 15 days of receiving your purchase!

For clothing or misc. products:

  • We are unable to accept returns for refunds or exchanges on clothing or misc. products such as rugs, water bottles, etc. unless you received something damaged, defective, or incorrect.

How do I ship a return or exchange?

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  • General FAQ

We are happy to accept returns or exchanges that fall under our policies listed on each products page, and our FAQ. Here are our return instructions:​

You must use a bubble wrap mailer to ship your jewelry to prevent all damage in transit. Any jewelry sent that is damaged in transit, or outside of policy will receive store credit instead of an exchange or refund. No exceptions.

Feel free to send your return to the address below. But first you must include a handwritten note including your order number as well as detailing your reasoning for sending it back to us. Please be sure to include the new size if you are exchanging or any other requests for us to fulfill on our end. This can be for an exchange, store credit, or refund – if you request an exchange and the product you requested is not available, store credit or a refund will be issued instead. Lastly add your first and last name on the outside of the package to speed up processing on our end. Once your package is sent, please email our customer service team at Support@hardjewelry.com or use our “Contact Us” form on the store website to send us the tracking number associated with your return! Thank you for supporting our art, it means the world to us!

RETURN ADDRESS:
Hard Jewelry
204 25th Street
STE 200
Ogden, Utah, 84401

Can I return my ring, chain, pendant, or bracelet for an exchange or refund?

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  • Jewelry FAQ

Yes you can! We accept a return for refund on rings, chains, and pendants if you send your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you send your return within within 15 days of receiving your purchase!

Can I return my Earrings or other Body Jewelry for an exchange or refund?

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  • Jewelry FAQ

Yes you can, however they would need to be unused for sanitation purposes. We accept a return for refund on unused earrings or other unused body jewelry if you send your return within 15 days of receiving your purchase. We can also accept an exchange or return for store creditif you send your return within 15 days of receiving your purchase!

I received incorrect or missing jewelry, what should I do?

  • Category:
  • Jewelry FAQ

Please contact our customer service team at: Support@hardjewelry.com or through the “Contact Us” form on our website to receive assistance. We would be happy to arrange an exchange, replacement, or store credit if necessary!

How do I clean my jewelry?

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  • Jewelry FAQ

You can clean your jewelry with regular household items! We recommend following our Hard Jewelry cleaning guide:

Items Needed: Boiling Water, Bowl, Baking Soda, Aluminum Foil, Soft Cloth

Instructions: Layer a bowl with aluminum foil, then add boiling water along with some baking soda. Once the baking soda has been added, place your jewelry into the bowl mixture and let it sit for 3-5 minutes. Once 3-5 minutes have passed, remove your jewelry and rinse under cool water, then dry each piece with a soft cloth.

What is the difference between stainless steel and sterling silver jewelry?

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  • Jewelry FAQ

Sterling Silver is a softer metal, which allows us to achieve a much higher level of detail within our Jewelry designs. Because it’s a softer metal, it can tarnish over time when exposed to elements such as Salt, Sulfur, or Chlorine. However, it can always be cleaned to restore its original luster. Stainless Steel boasts a higher hardness than sterling silver, therefore it is more resistant to any damage from natural wear. Stainless Steel is also rust-resistant, corrosion-resistant, and tarnish-free.

When will my order ship?

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  • Shipping FAQ

Most orders will ship out within 1-3 days if the order is placed during regular business hours (Monday-Friday). Orders placed during the weekend will normally ship on the following business day. Large events such as: Collection Releases or Holiday Sales can significantly increase our teams processing times. For the most accurate and up to date information about your order, please refer to the estimates provided on the top of our FAQ or on your order confirmation email.

I haven’t received a shipping confirmation email, what should I do?

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  • Shipping FAQ

You can expect to receive an email with fresh tracking as soon as our team creates your shipping label and queues it up for fulfillment! If you haven’t received a shipping confirmation email after a few business days, please email our customer service team at Support@hardjewelry.com or fill out the “Contact Us” form on our website for assistance! 

My orders tracking hasn’t updated in 5-10 business days, what should I do?

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  • Shipping FAQ

We recommend touching base with your local carrier to see if they have any updates while it’s still in transit. If your package is in the United States, you will want to contact USPS support over the phone at 1 (800) 275-8777. If you are an international customer, you will want to contact your local carrier that handles USPS packages instead, such as: Canada Post. If you are unable to receive an update from your carrier, please email our customer service team at Support@hardjewelry.com or fill out the “Contact Us” form on our website for help!

My tracking link says my order was delivered but I can’t find it. What should I do?

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  • Shipping FAQ

It is extremely common for the carrier to accidentally deliver mail to neighboring addresses, just by one or two houses in most cases. We recommend checking around your home and with your neighbors, if you are unable to locate it – you will want to contact your local carrier over the phone with tracking number in hand to investigate the lost shipment. If the parcel is around, they will be able to easily find it. If your search is unsuccessful, please email our customer service team at Support@hardjewelry.com or fill out the “Contact Us” form on our website for further assistance!