Frequently Asked Questions
HJ ORDER PROCESSING PSA
Processing and Shipping of Hard Jewelry orders will occur within the selected timeframe upon customer checkout! Our dedicated team works business days and some nights, including weekends & holiday under heavy load, on all pending orders and customer inquiries. Please feel free to reach out via the Contact Form available on the website with any questions or concerns of yours! 😁🤞
First Class and Internationally shipped orders are subject to potential severe delays as we continue to build a COVID-PROOF work environment under a local government that has taken minimal action towards the pandemic. You're incredibly heavy patience during processing time towards our capable team is deeply appreciated as we continue to take dire precautions! ❤
Months of preparation and planning has been underway to accommodate the extreme influx of orders expected from our supporters during holiday seasons. These new fulfillment procedures are designed directly with COVID-19 in mind so everyone involved, HJ employee or HJ supporter, is safe from infection beginning to end! While the work load may be exponentially larger than our growing team is used to, new processes we've implemented and improved upon since the Nightmare Collection will continue to process quickly and provide that top-tier unboxing experience each supporter has come to expect from Hard Jewelry. Please remain safe and well among your respective communities!
ORDER PROCESSING TIMES
Priority Shipping: Valentine's Day orders will arrive before Feb. 13
First Class Shipping: 6 to 14 days
International Shipping: 2 to 6 Weeks for Delivery depending on location
When will my order ship?
Hard Jewelry orders can potentially ship out the same day if the order is placed during business hours Monday through Friday before 2:00pm PST. Orders placed outside of that time frame will be processed the following business day. New Collection Releases or Holiday Sales Events can significantly increase our teams processing times with orders that chose free First Class tier shipping. For the most accurate and up to date information about your order processing time, please refer to the selected time frame upon customer checkout! 💕🤞
All shipping times pre-pandemic are no longer viable.
International Orders are currently only open to select countries. We will return to shipping globally when international gateways are restored entirely. Thank you for your patience, we adore and love our international supporters so much!💕
Projected Drop/Holiday Event Shipping Times
**Subject to fluctuation. Reach out directly for more information**
- FIRST CLASS: Ships within 7 to 18 business days and arrives in 2 to 5 business days from departure.
- PRIORITY MAIL: Ships within 1 to 6 business days and arrives in 1 to 3 business days from departure.
- INTERNATIONAL SHIPPING: Ships within 2 to 8 business days and arrives in 2 to 6 weeks from departure. (Canada typically 2 to 3 weeks)
What is the difference between your stainless steel and sterling silver jewelry?
Stainless steel and sterling silver differ in terms of their hardness. Stainless steel boasts a higher level of hardness than sterling silver. Therefore, stainless steel will last longer than sterling silver, especially since it's also rust-resistant, corrosion-resistant, and tarnish-free. With that being said, we are able to achieve a higher level detail within our pendants and rings made of sterling silver where our stainless steel pieces will naturally show less detail within the design. Please keep these facts in mind when making selections.
Why haven’t I gotten an order confirmation email?
There’s two possible reasons why someone wouldn’t receive an order confirmation immediately after checking out. Most commonly it would be a typo when entering your information. Or the Auto-Fill feature input an email address you don’t use often or for shopping online. In either case, you can use the website Contact Form to send us your order number and correct email address. Our team will be ready to resend the confirmation for you once we reach your inquiry!
Why have I gotten an order confirmation email but no shipping confirmation yet?
You will receive a tracking link via email as soon as our team creates a shipping label to get your order into transit. During peak seasons such as a new drop date or holiday sale our processing times are increased and can take anywhere from 2 to 8 business days before receiving tracking. You may have an existing tracking link that hasn’t populated with information as well, which is subject to the same processing times during peak seasons.
Do you accept returns for exchanges or refunds?
Absolutely! We love to make sure our beloved supporters are left with jewelry that fits properly so they can drip confidently. Use our Contact Form to reach our team and quickly initiate that easy process! Below you’ll find our guidelines regarding all situations you may find yourself in.
You will have 15 days after order arrival to let us know if a product doesn’t fit or hit right for you. Below you’ll find exactly how to do so for the fastest return processing possible! Customers are expected to pay for postage in these scenarios.
You must use a bubble wrap mailer to ship your jewelry in order to prevent all damage in transit. Any jewelry severely damaged in transit due to very poor packaging will automatically void all arrangements made prior to shipment. No exceptions.
My tracking link says my order was delivered but I can’t find it. What should I do?
It is extremely common for the USPS to accidentally deliver mail to neighboring addresses, just by one or two houses/units in most cases. You should check up with them to see if they've gotten any black mailers with your name on it! Also checking your local USPS center with tracking number in hand could yield a lost package. If the parcel is around, they will be able to easily find it. These mix ups happen all the time and we answer these types of questions everyday. If your search is unsuccessful please reach out immediately, bringing us up to speed via the Contact Form.
My order’s tracking hasn’t moved in a while, what’s going on?
Once an order is in transit, it is USPS’s responsibility to ensure your package gets scanned at each checkpoint. A new checkpoint can take multiple business days to populate in some cases. Especially with orders leaving United States borders! If you feel as though an order has been lost in transit by USPS after 14 days of no movement on tracking, contact us immediately though the Contact Form so we can look into it ourselves!