Frequently Asked Questions – Hard Jewelry™

Frequently Asked Questions

When will my order ship?

Hard Jewelry orders ship out the same day if the order is placed during business hours Monday through Friday before 2:00pm PST. Orders placed outside of that time frame will be processed the following business day. New Collection Releases or Holiday Sales Events can significantly increase our teams processing times with orders that chose free First Class tier shipping.

Typical Shipping Times

COVID-19 CHANGES

All shipping times pre-pandemic are no longer viable. First Class orders will process between 1 to 18 business days and arrive within 5 after shipping officially. Priority Orders (recommended) will process within 1 to 2 business days and arrive after 1-3 days in transit. International Orders are extremely vague during this global crisis, please allow 2 to 6 weeks for your order to arrive once entering transit, these orders are processed alongside domestic first class mail.

International Orders are currently only open to Canada, Austalia, and the UK for the time being. We will return to shipping globally when international gateways are restored entirely. Thank you for your patience, we adore and love our international supporters so much!💕

  • FIRST CLASS: Arrives in 2 to 5 business days from order date.
  • PRIORITY MAIL: Arrives in 1 to 3 business days from departure.
  • INTERNATIONAL SHIPPING: Arrives in 1 to 3 weeks depending on your country's national postal service provider’s capabilities. (Canada typically 1 to 2 weeks)

Drop/Holiday Event Shipping Times

  • FIRST CLASS: Ships within 2 to 8 business days and arrives in 2 to 5 business days from departure.
  • PRIORITY MAIL: Ships within 1 business day and arrives in 1 to 3 business days from departure.
  • INTERNATIONAL SHIPPING: Ships within 2 to 8 business days and arrives in 1 to 3 weeks from departure. (Canada typically 1 to 2 weeks)

Why haven’t I gotten an order confirmation email?

There’s two possible reasons why someone wouldn’t receive an order confirmation immediately after checking out. Most commonly it would be a typo when entering your information. Or the Auto-Fill feature input an email address you don’t use often or for shopping online. In either case, you can use the website Contact Form to send us your order number and correct email address. Our team will be ready to resend the confirmation for you.


Why have I gotten an order confirmation email but no shipping confirmation yet?

You will receive a tracking link via email as soon as our team creates a shipping label to get your order into transit. During peak seasons such as a new drop date or holiday sale our processing times are increased and can take anywhere from 2 to 8 business days before receiving tracking. You may have an existing tracking link that hasn’t populated with information as well, which is subject to the same processing times during peak season.


Do you accept returns for exchanges or refunds?

Absolutely! We love to make sure our beloved supporters are left with jewelry that fits properly so they can drip confidently. Use our Contact Form to reach our team and quickly initiate that easy process! Below you’ll find our guidelines regarding all situations you may find yourself in.


Exchanges
You will have 15 days after order arrival to let us know if a product doesn’t fit or hit right for you. Below you’ll find exactly how to do so for the fastest return processing possible! Customers are expected to pay for postage in these scenarios.
Refunds
You will have 3 days after order arrival to initiate a refund on your perfect condition jewelry, no questions asked! Customers are responsible for postal fees and providing tracking on that parcel to our customer care email. Your refund will take place as soon as the package is received in the warehouse. Once pushed through, a refund can take anywhere from 2 to 7 business days for the banks involved to finalize the transaction.
Received wrong/missing item(s)
We’re extremely eager to fix these issues as soon as possible! We’ll handle all postage fees involved with the error that took place. You’ll also be compensated for you time in the form of store credit! Completely fill out our contact form to let us know exactly what went wrong as soon as an error is realized. Providing pictures of the items received, included picklist, and order number right away will vastly speed up the error verification process!
 

RETURN INSTRUCTIONS

 

​You must use a bubble wrap mailer to ship your jewelry in order to prevent all damage in transit. Any jewelry severely damaged in transit due to very poor packaging will automatically void all arrangements made prior to shipment. No exceptions.

Feel free to send your return to the address below. But first you must include a handwritten note including your order number as well as detailing your reasoning for sending it back to us. That could be for an exchange or refund! Also adding your first and last name on the outside of the package speeds things up with processing. Please be sure to include the new size if you are exchanging or any other requests for us to fulfill on our end. Please also consider that we may be out of stock on an item by the time the return arrives to us! It's rare, but in the event that happens you will be offered an exchange for product of equal value, store credit, or refund! Thank you for supporting our art, it means the world to us! 💕🌎
 
RETURN ADDRESS:📬
Hard Jewelry
204 25th Street
STE 300
Ogden, Utah, 84401



My tracking link says my order was delivered but I can’t find it. What should I do?

It is extremely common for the USPS to accidentally deliver mail to neighboring addresses, just by one or two houses/units in most cases. You should check up with them to see if they've gotten any black mailers with your name on it! Also checking your local USPS center with tracking number in hand could yield a lost package. If the parcel is around, they will be able to easily find it. These mix ups happen all the time and we answer these types of questions everyday. If your search is unsuccessful please reach out immediately, bringing us up to speed via the Contact Form. 


My order’s tracking hasn’t moved in a while, what’s going on?

Once an order is in transit, it is USPS’s responsibility to ensure your package gets scanned at each checkpoint. A new checkpoint can take multiple business days to populate in some cases. Especially with orders leaving United States borders! If you feel as though an order has been lost in transit by USPS after 7 business days of no movement on tracking, contact us immediately though the Contact Form so we can look into it ourselves!